RETURNS AND EXCHANGES
We want you to be completely satisfied with your purchase. However, if for any reason you are not satisfied, you can return the item to us within 30 days of purchase in its original condition for a refund or an exchange in the original form of payment. Please contact us with your order number and we will send you a UPS return label.
Customers are responsible for return shipping charges. The return shipping cost will be deducted from the final refund bill.
If you prefer to use a different courier company other than UPS you can but we won’t be able to send you a return label if it’s not UPS. The Tree Bag Company is not responsible for lost returns.
Returns will be processed within 5-10 business days of receipt.
The returns department – TBC
177A E Main Street, #397
New Rochelle, NY 10801
If you need to exchange an order we recommend you first place a new order and return the original order. We cannot guarantee that the item will be available at the time the exchange is received.
SALE ITEM FOR RETURN/EXCHANGE
All sales items are final and are not eligible for return or exchange.